Part 1: Common Reasons That Samsung Galaxy Screens Not Working. There could be several reasons that caused the Samsung Galaxy screen problem. Depending on the issue, you could narrow down the reasons behind a malfunctioned touch screen. I. Blank Screen. This is a very common problem for all smartphones, not just Samsung Galaxy phones. Past 30 Days: 1. All Time: 417. I’ve purchased Galaxy S8 with broken screen - someone did factory restore (what I see from bottom of the screen - language choose) I’ve tried to connect to SmartSwitch under MacBook but I got “Failed to connect Device” I got non-brand USB C dongle with HDMI + USB full size and another USB C for Step 1: Hold firm the power button of your device until the ‘Power off’ message displays on the screen. Step 2: Now touch and hold down the ‘Power off’ on the screen until the ‘Reset in safe mode’ prompt comes up on the screen. Step 3: Tap ‘On Safe Mode’, then wait for your device to restart. Step 1: Visit Find My Mobile page from the web browser of any device. Step 2: Log into your Samsung account that is linked with the broken screen Samsung phone. Step 3: From the available options, click on Unlock option and you will see a pop-up message. Click on Unlock button again. Press and hold on the Home, Power and the Volume Up keys simultaneously. Wait until the Android logo pops up then release the Power button. When the Samsung Galaxy S8 logo pops up, let go off the other buttons. Using the Volume Down key, navigate through the Wipe Cache Partition option. Tap on the Power button to begin the process. Here are the steps to follow: Step 1: Go to Find My Mobile on the computer and log in with it with your account details. Step 2: Choose your phone on the left side menu of the screen. Step 3: Tap " Unlock " on the sidebar to display the instructions on the screen to access the device. If you have a PC/Mac and a OTG adapter, try enabling developer options, plug in your phone to the pc, and use scrcpy. scrcpy has also the ability to use your PC/Mac's keyboard and mouse to the phone. This worked perfectly on me (not broken screen purpose) for presentations and stuff. Also, if you know what to press if you plug in your phone to Broken screen. Can not use touchscreen. I dropped my S8. The part where screen is broken still works. But, the rest of the screen, does not work. Therefore, I can't even turn phone off. And, I can't transfer pictures without touching the allow button. It won't let me. So let's find out six ways to get data from a Samsung phone with a broken screen. Part 1 : 6 Ways to Get Photos Off a Broken Samsung Phone. Way 1: Using AirDroid Web. Way 2: Using a USB Cable. Way 3: Using Google Photos. Way 4: Using SD Card. Way 5: Using an HDMI Cable. Way 6: Using an External Mouse. I've documented the issue in the following video: Samsung S21 FE touchscreen issue. I've made a screen recording in 60 fps using scrcpy and the touch debugging enabled while viewing a grid paper PDF. You can clearly see on many swipes where there is a random 1 or 2 sample points extra when the finger lifts off. CRpxScK.